First Visit

Follow up

Dear potential clients

As most of contact with you is done via e messages (unless you take lessons at our main location in Nishi-Shinjuku) we'd like to explain our contact and follow up protocol to you.

After we have arranged and you have taken your demo lesson we will contact you via email to get your lesson feedback to find out how the lesson went for you?

We of course will get the instructors feedback as well.

Once you've given us your feedback and if that feedback was positive we will ask you whether or not you want to take lessons with us on a regular basis or not?

If yes, then our next questions will be related to your study goal(s) and how you wish the lessons to be conducted or the main focus of the lessons. Then can change from time to time and we will check with you from time to time to decide the current focus.

Once the goals / focus of the lessons is decide on, we will then discuss with you about the best, day, time and location for your lessons as we as if you are ok with the current instructor or would like to try a different instructor if available.

Lastly, we will ask you how many lesson points you wish to purchase to get started with the lesson and inform you of any campaigns that we may have at that time.

Once the number of points is decided, we will create an order for you and send you the information for the point purchase and bank transfer. (oder number, our bank account details and amount due)

After you've completed the bank transfer and our finance section has made confirmation of the payment; your account is activated.

We will inform you via email that your account is activate and ask you when you would like to book lessons. Based on you request we will book the lesson(s) for you and send you an update via email, so you can mark the data on your personal calendar.

The lesson booking will always done the same, we ask you or you request to us via email.

The LS staff can not book lessons for you as they you a different booking system. Only Jaba staff can book or cancel lessons for you.

If you have any questions at anytime, feel free to contact us with those inquiries.

Jaba Staff